Please take the time to ensure the shipping address supplied is correct.
La Lune Crystals is not liable if we are given an incorrect delivery address at the time of purchase. Any additional expenses in correcting the order falls under the responsibility of the customer.
All orders are dispatched from La Lune Crystals within 1-4 business days. This time frame is depending on which payment method you have chosen, as some payment methods take longer to clear then others. Please note that shipping times below do not include dispatch times.
All orders are shipped with a tracking number. This will be supplied to you via email when the order has been dispatched.
La Lune Crystals ship all orders via Australia Post. All Shipping costs are based Australia Post's standard charge by item weight.
Orders placed over $60AUD+ within Australia receive free standard shipping.
We are based in Karratha, Western Australia. If you live locally to this area, we are happy to do deliveries to avoid shipping costs.
According to Australia Post, postage can take between 2-14 business days depending on your location.
Currently we only ship internationally to New Zealand.
According to Australia Post, international shipping can range from 3-14 business days depending on your location.
Please allow extra time for shipping over holiday periods.
International Customers can be charged for buying and importing product into their country. La Lune Crystals does not take responsibility of any customs or import fees that may occur once the parcel reaches its destination country, the recipient must cover these charges. La Lune Crystals does not collect or handle any International tax charges or fees.
If you have any queries regarding these matters, please contact DHL Express and your local customs office. Unfortunately we have no control over these matters and could not give you further information as charges, fees and regulations.
We recommend contacting your local customs before purchasing anything online so you are not surprised by any unexpected charges.